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Frequently Asked Questions

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How can we help you?

What do I need to start using Scout?
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Scout requires a Scout Bot, powered by Pivo, and a subscription to the Scout App. You will also need a phone mount and tripod to complete your hardware setup. The Scout Bot mounts to any standard 1/4" 20 platforms. In venues where you may need additional elevation for a better filming angle, you can visit our Mounting Guide (link in the footer) with recommendations based on your sport.

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What if I already a Pivo Pod?

If you already own a Pivo Pod (with a remote, phone mount, and tripod) then you only need the Scout App subscription. Simply select the "Scout App Only" plan option during checkout and your preference of the monthly or annual billing cycle.

Note: The Scout App is compatible with the Pivo Active, Silver, Red, Black and Gold models.

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What type of phone can I use with the Scout App?
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The Scout App is currently for iPhone only. with iOS 15+. An Android version is currently in development.

How does the Scout app subscription work?
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Once you have purchased your Scout App subscription, you will receive a confirmation email to complete your account setup with your purchase email and a password. Download the Scout App from the App Store and log in with your email and password. Within your account management tool, you will have the ability to pause, cancel, or reactive your Scout App subscription at any time.

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Can I live stream with the Scout App while I record my game and highlights?
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Live streaming with the Scout App is not available at this time. The Scout App will save the full-game film and individual highlight clips directly to your device, allowing you to quickly and easily share files after your event via messenger, social media, or by uploading them online to your file share of choice.

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How much space do I need on my phone to save the full game film and highlights?
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The Scout App allows the option to film in 1080p at 30 or 60fps (frames per second) or at 4k at 30fps, however, the model of your iPhone may limit your ability to film in 4k.

A quick comparison of one minute of footage (H264 Video):
1080p @ 30fps will take up about 130 MB
1080p @ 60fps will take up about 175 MB
4k @ 30fps will take up about 350 MB

For highlights, the length of your default selection will impact your file size. A 10-second highlight clip in 1080p will be about 18-22 MB.

A full game of soccer recorded at 1080p @ 60fps could be around 90 minutes of continuous footage (when stopping during halftime) so could take up to  15.75 GB for H.264 Video. In 4k @ 30fps, that video file could take up to 31.5 GB.

Pro Tip: When recording a full game or event, we recommend stopping your footage during breaks (such as halftime) so you don't record the "dead time" of an event.

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How do I access my film and highlights after my event?

Your game film and highlights will save directly to your device in your Photos App. Once you have stopped the recording in the Scout App, it will begin to process your final footage. Depending on the length of time you recorded and the number of highlights, this could take a few minutes to complete. Once processing has concluded, your files will be available for you to manage and share as you like.

Can I charge my Pivo Pod while using the Scout App?
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Yes, you can simultaneously charge your Pivo Pod while you are filming with the Scout App.

Is the Scout App & Bot compatible with other cameras besides an iPhone?
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The Scout App & Bot is currently only made for iPhone. The Scout App utilizes the iPhone's camera to record and is not compatible with an external device such as a GoPro, action cameras, Meevo, etc.

Is the Scout App & Bot compatible with an Android phone?
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The Scout App & Bot is currently only made for iPhone. We are currently developing an Android App but that launch will likely be in 2023.

Does Scout App & Bot have an AI mode?
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We are currently developing the full AI mode for the Scout App & Bot that will automatically follow the on-field action. Then, the user will only use the remote for one-click highlights. At this time (2022), Assist Mode is available to Scout users that allows you to pre-program camera angles and switch between "zones" using the wireless remote.

Can I use an iPad instead of an iPhone?
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No. The Scout App and Bot are currently only compatible with the iPhone.